Refund policy

No refunds only store credit

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Enchantedsoulscustomers@gmail.com. Please note that returns will need to be sent to the following address: 2750 Detroit Dr. Oxnard, Ca. 93030

You are responsible for additional shipping costs.Thank you for understanding. Please make sure you include the following: Name, Subject, Photos, & Order Number When contacting us. 

You can always contact us for any return question at EnchantedSoulsCustomers@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately ON SALE Shoes are NON-REFUNDABLE. NON- EXCHANGEABLE. NON RETURNED. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We don't do refunds only store credit allowed. When you checkout you are agreeing to our terms and policies. Thank you.