Shipping policy
- Orders take 1-2 days to process and 2-5 days to arrive after being shipped
- we are not responsible for lost or delayed packages. We can only replace your package if you purchased Route Protection plan!
- Please give us 48 hours to respond to your email or text.
- Customer service hours are Monday-Saturday 9-4pm.
- Please make sure all your personal information is correct before checking out! If your package says "returned to sender" be prepared to pay for additional shipping costs.
- Any Cancellations please notify us within 24 hours, after that we can NOT cancel your order.
- No refunds but we do offer store credit
- Feel free to contact us at (805)718-1163 Or Email Enchantedsoulscustomers@gmail.com
- We are not responsible for any import fees. International tax and duties (import) are the sole responsibility of the purchaser, these fees are not included in the shipping costs. Enchanted Souls and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. Enchanted souls Is not responsible for applicable custom fees, import duties, taxes, or any other charges.